This one came to me from Andy P. at Harrisburg University.
http://www.learningcircuits.org/0908_brigham.htm
This is an article that talks about how to train those folks in your sessions who are also answering emails, skype chatting, twittering (?), and otherwise not fully paying attention. The steps include starting strong, thinking in pictures, using words not cliches, and using vocal inflections. Sound fairly obvious, eh? But read the article. It makes some good sense - speaking as one of the multitaskers in your audience.
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